Refund Policy
At shopdainty, we take pride in the quality and craftsmanship of our jewellery. Your satisfaction is important to us. Please read our policy carefully before making a purchase.
1. Eligibility for Refunds & Exchanges
• Items may be returned or exchanged within 3 days of purchase.
• To be eligible, the item must be:
• Unused and in its original condition.
• In the original packaging, including any certificates, tags, or accessories.
• Proof of purchase (receipt or order confirmation) is required.
2. Non-Refundable / Non-Exchangeable Items
• Custom-made or personalised jewellery.
• Sale, discounted, or clearance items.
• Earrings (for hygiene reasons).
• Items showing signs of wear, damage, alteration, or resizing after purchase.
3. Refund Method
• Approved refunds will be issued via the original payment method.
• Shipping costs are non-refundable (unless the return is due to a manufacturing defect or our error).
4. Exchanges
• Exchanges are allowed for items of equal or higher value (customer will pay the difference if applicable).
• Exchange requests are subject to stock availability.
5. Damaged or Defective Items
• If your item arrives damaged or has a manufacturing defect, contact us within 3 days with photos and details.
• We will arrange for repair, replacement, or refund after inspection.
6. Return Process
• DM us on instagram shopdaintyy.co to initiate a return or exchange.
• Please package the item securely and use a trackable shipping method. We are not responsible for items lost in transit.
7. Rights Reserved
• We reserve the right to refuse a return if the item does not meet the above conditions.
Contact Us
For any questions regarding our policy, please contact:
instagram: Shopdaintyy.co